Job Details

We are a fast-growing, market-leading provider of innovative medical care for post-acute communities. Our team is made of healthcare experts who leverage the latest technology to improve the quality of care provided in long-term care facilities. By proactively identifying patients who are at risk of hospitalization or emergency room visits, our solutions help the nursing team and physicians provide the right care to the right patients at the right time. Our team of clinicians supports the care through 24/7 onsite and/or telehealth services. Each facility we partner with receives a safety net of solutions that integrate seamlessly with existing workflows and create a personalized, proactive approach for every patient.

Position Summary:

TapestryHealth is seeking a highly skilled and motivated Implementation Manager to join our rapidly growing Client Services team. TapestryHealth serves over 1,000 skilled nursing facilities nationwide, and a workforce of 400+ employees and contractors. As the Implementation Manager, you will be responsible for planning, executing, and closing projects that involve the implementation of all TapestryHealth tools and services. This role will collaborate closely with sales to ensure a smooth transition, as well as our vendor partners, technical, clinical services teams. This person will not only play a crucial role in the efficient implementation of our tools and services, but also in educating our clients to ensure strong utilization and adoption. An ideal candidate for this role would have a proven track record in project management, preferably in the healthcare technology space, and strong leadership and communication skills.

Key Responsibilities:

Project Planning and Initiation:

• Develop comprehensive work plans outlining tasks, dependencies, timelines, and resource requirements.
• Collaborate with stakeholders to gather project and technical requirements.

• Coordinate with cross-functional teams including sales, Corporate Account Managers, vendor partners, contractors, and clinical services to ensure alignment with project objectives and timely implementation completion.
• Delegate tasks and responsibilities to team members.
• Foster a collaborative environment and ensure effective communication.

• Oversee the implementation process, ensuring adherence to the project plan with high client satisfaction.
• Monitor and control project variables, such as scope, quality, and timelines.
• Identify risks and issues and work through mitigation strategies promptly to minimize project disruptions.
• Maintain regular communication with stakeholders to provide project updates.
• Address stakeholder concerns and expectations, both internal and client facing
• Conduct regular project status meetings with corporate and facility stakeholders.
• Create and maintain project documentation, including project plans, status reports, and risk assessments.
• Ensure proper documentation of project processes and outcomes.
• Deliver client education programs to ensure a strong understanding of TapestryHealth's tools and services seamlessly integrating them into operational and clinical workflows to enhance utilization and adoption.

• Conduct post-implementation reviews to assess project success and identify areas for process improvement.
• Gather feedback from stakeholders and incorporate lessons learned into future projects.

• Bachelor's degree or professional certifications in Business, Management, or a related field preferred
• Proven experience as a Implementation Manager, preferably in healthcare implementation projects is preferred.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Familiarity with project and organization management tools and methodologies.
• Ability to work independently, prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.