Job Details

About BigHand

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.

We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.

We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.
About the role

The position of Junior Implementation Consultant requires candidates with a strong combination of people skills and technical know-how. This is a client-facing role, so excellent communication skills are essential. We are looking for applicants who are entrepreneurial, organised, focused, creative problem solvers, able to work independently, and who embrace a home-based working lifestyle. You will be joining an elite group of practitioners at BigHand who share these qualities.
What you'll do

• Work directly with law firm clients to implement and support Iridium products and solutions.
• Manage client product implementations from start to finish.
• Participate and lead requirements-gathering sessions.
• Deliver engaging client training sessions.
• Design, develop, and test client-specific customisations and enhancements.
• Provide post-implementation support and mentor other team members.
• Occasionally travel to client sites.

What we're looking for

• Strong communication and interpersonal skills - you'll be the face of BigHand to our clients.
• Technical aptitude with experience in SQL (T-SQL preferred); knowledge of HTML, C#, or similar technologies is a bonus.
• Previous experience in a client-facing technical role.
• Ability to work independently and manage multiple projects.
• Legal IT experience is a plus but not essential.

What we offer

• 15 days vacation per year + 2 personal days to take for anything you like!
• 10 paid holidays, including 4 floating holidays
• 3 additional BigHand days off between Christmas & New Year
• Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
• Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
• Opportunities to give back with company volunteer events and individual volunteer days
• Career growth opportunities and study leave options
• Family benefits including enhanced parental leave and fertility support
• Financial benefits including 401K with employer match, short-term disability, life insurance, and flexible spending accounts
• Fully remote working
• Growing business with a global presence and a true focus on work-life balance

Our DEI Commitment

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.

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Department Customer Services Role Implementation Locations USA (Remote) Remote Status Remote