Job Details
Poker Floor Supervisor (Full Time) (33606)
2026-01-18 Agua Caliente Rancho Mirage,CA
Description:
Supervisory Responsibilities
Directly supervises the dealers. Carries out supervisory responsibilities in accordance with the Agua Caliente Casino policies and procedures as well as applicable laws. Responsibilities include planning, assigning and directing work; giving performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems.
Access to Sensitive Areas and Information
As per the ACGC Access Matrix
Signatory Ability
Jackpot related forms
Request for fill/credit
Fill/credit slip
Open/close table forms
Open/close bank forms
Buy/sell forms
Table Game cards
Table Games Bonus payout forms
Customer comp tickets
Working Conditions/Physical Demands
To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.
Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.
Job Description Summary
Assists in the responsibilities of the day to day operations of the Poker Room.
Required Education and/or Experience
- High school diploma or G.E.D.
- 2 years Table Games experience and/or equivalent combination of education and experience in poker room operations to include, but not limited to, experience as a Dealer and/or Floor Supervisor.
- Must be able to communicate in English.
- Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
- Possesses a good working knowledge and understanding of Poker Games.
- Monitors the performance of subordinates, ensuring adherence to casino policies and procedures.
- Approves and oversees count table inventory at the beginning and end of shifts.
- Facilitates replenishment of chips.
- Supervises issuance of cards.
- Instructs personnel on table assignment.
- Handles minor guest complaints.
- Maintains integrity of the Poker Games.
- Assists the Poker Manager and/or Shift Manager with gaming operations.
- Can perform duties assigned by Shift Manager.
- Provides excellent guest service to both guest and internal clients.
- Must comply with all applicable ACRM and ACPS System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.
Supervisory Responsibilities
Directly supervises the dealers. Carries out supervisory responsibilities in accordance with the Agua Caliente Casino policies and procedures as well as applicable laws. Responsibilities include planning, assigning and directing work; giving performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems.
Access to Sensitive Areas and Information
As per the ACGC Access Matrix
Signatory Ability
Jackpot related forms
Request for fill/credit
Fill/credit slip
Open/close table forms
Open/close bank forms
Buy/sell forms
Table Game cards
Table Games Bonus payout forms
Customer comp tickets
Working Conditions/Physical Demands
To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.
Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.