Job Details

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Delivery Manager - III (USD).
Location: Philadelphia, PA (Hybrid).

Job Overview

• The Production Readiness Manager is responsible for ensuring operational readiness across people, processes, and technology in support of new capability launches, enhancements, and continuous improvements.
• This role bridges business and IT functions to ensure seamless transitions into production environments, with a strong focus on supportability, maintainability, and value realization.

Key Responsibilities:

• Evaluate initiatives to determine release readiness requirements for Business, IT, and external stakeholders.
• Partner with Program Leads, Project Managers, Business Analysts, and Technical Leads to define or update operational models.
• Collaborate with Production Services and Software Maintenance teams to develop artifacts and job aids for monitoring and troubleshooting.
• Create support manuals outlining software flows, infrastructure components, team engagement protocols, and SLAs.
• Facilitate knowledge transfer and capability demonstrations to IT Production teams.
• Monitor post-release stability and performance, providing feedback for future improvements.
• Coordinate training and communication plans with business teams.
• Lead project gating processes and track deliverables for release readiness.
• Manage readiness activities using Agile SAFe tools (preferably JIRA).
• Occasionally support weekend activities as needed.

Must-Have Skills & Experience:

• 7-8 years in release management or production readiness across AWS Cloud, On-premises, and SaaS environments.
• Proven problem-solving and critical-thinking abilities.
• Strong interpersonal and communication skills, including presenting to leadership.
• Ability to influence and negotiate across a matrixed organization.
• Experience with large integrated programs and process improvement.
• Self-directed, results-oriented, and deadline-driven.
• Comfortable working under pressure and navigating ambiguity.

Deal Breakers:

• Lack of interpersonal experience across cross-functional teams.
• No demonstrated problem-solving capabilities.
• No project management background.

Team & Culture:

• Collaborative, fast-paced environment within GBS IT.
• Emphasis on continuous improvement and operational excellence.
• Open to individuals who are enthusiastic advocates for change and innovation.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.