Job Details

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Job Title: Remote Sales Representative & Scheduler (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 USD/month + 15% bonus based on KPI
Schedule: see below

• 8-hour shifts (5 days) - Mon, Tues, Thurs, Fri, Sat, half day Sunday
• Start time: 9 am PST
• Finish time : 6 pm PST
• Lunch break period: 30 min and two 15 min break
• Available for extra hours if needed

Job Overview

Our client provides convenient, stress-free mobile pet grooming services. Their fully equipped vans bring personalized, high-quality grooming right to clients' homes. They prioritize pet safety, comfort, and exceptional customer care as part of a trusted national franchise. Join their team to work with a passionate, supportive group dedicated to making every pet look and feel their best.

We are seeking an energetic, organized, and results-driven Dispatcher/Scheduler with a strong sales mindset to join our customer service team. This role plays a critical part in supporting groomers in the field by creating efficient schedules, optimizing routes, closing new and existing customer bookings, and driving recurring service retention.

The ideal candidate is confident in selling and upselling services, guiding customers to the right grooming solutions for their pets, and converting inquiries into booked and recurring appointments. This position directly impacts revenue, customer retention, and groomer productivity.

Responsibilities:

• Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one's scope.
• Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet's needs and health, and making appropriate recommendations.
• Capturing accurately the appropriate information to set up an appointment for the customer.
• Maintaining groomers' fully-booked schedules by creating/rescheduling/canceling appointments, in collaboration with groomers.
• Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
• Respond to calls/texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.
• Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
• Take credit card payments over the phone, especially when groomers are outside of cell service.
• Run and analyze reports to assist in gaining and improving client retention.
• Keep management and other dispatchers informed of any issues, actions, or problems.
• Confidently sell and close mobile grooming services over the phone, text, and email.
• Convert inbound leads, inquiries, and follow-ups into confirmed booked appointments.
• Educate customers on grooming frequency and recommend recurring grooming schedules.
• Upsell and cross-sell additional services based on breed, coat condition, age, and pet health.
• Overcome objections related to pricing, timing, or service concerns with professionalism and empathy.
• Proactively follow up with pending bookings from leads, cancellations, and inactive clients to re-secure business.
• Promote loyalty, rebooking, and long-term client relationships.
• Meet or exceed sales, booking, and retention KPIs tied to performance bonuses.

Qualifications, Skills, and Key Competencies:

• Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments.
• 2+ years of Sales & Customer Service or relevant experience.
• Experience with accurate data entry and generating/analyzing reports.
• Must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.
• Proven ability to sell, persuade, and close in a customer service or call-based role.
• Comfortable discussing pricing and confidently asking for the booking.
• Strong objection-handling and relationship-building skills.
• Results-driven mindset with accountability for sales and rebooking performance.
• Ability to balance customer care with revenue goals.
• Experience in service-based sales, call center sales, or appointment booking preferred.
• The ideal candidate would be naturally sociable with great customer service skills
• Working knowledge of Google docs and sheets or Microsoft Word and Excel.
• Ability to multitask and manage multiple calls or issues at the same time.
• Positive attitude and a team player - we thrive on good vibes and supporting each other!
• Being a dog lover is definitely a plus!
• Great English & Spanish speaker

Benefits:

• Embrace the remote life! Work from the comfort of your home
• Work-life balance
• International experience
• Learning & Development
• Paid time off - 5 days per year
• US holidays off - 6 paid holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day)

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.

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We appreciate your interest and look forward to reviewing your application!