Job Details

Regional Manager

The Regional Manager is responsible for the overall top line revenue and bottom-line profitability of a specified geographic region of Planet Fitness locations. Regional Managers will have between 10 and 40 PF locations per region. Regional Managers will have a 2-8 District Manager direct reports with up to 40 Club Managers reporting indirectly through the District Managers.

Essential duties and responsibilities include:

• Maintaining outstanding and consistent customer experience throughout all Planet Fitness locations in the region.
• Reviewing and analyzing daily, weekly, and monthly club and regional level key performance indicators to identify club performance trends and outliers.
• Managing communication with all operations personnel within the region including consistent communication with District and Club Managers.
• Managing all budgets for the region including sales, payroll, and expense budgets.
• Identifying any potential operational or financial deficiencies in each club in the region. In conjunction with the District Managers, developing an action plan that addresses these deficiencies, ensures proper implementation, and follow up.
• Responsible for annual sales budgets and KPI targets for District and Club Managers.
• Managing vendor, landlord, and contractor relationships.
• Responsible for the hiring, coaching, development, reviews, and potential disciplinary actions of District Managers within the region.
• Approving Club Manager monthly bonuses.
• Ensuring all operations, HR, and marketing processes and initiatives are fully executed at the club level.
• Managing the opening of new and acquired locations within the region including pre-sale, grand (re)opening, club remodel, or re-equip.
• Responsible for all escalated member and employee issues.
• Strategic recruiting/bench building.
• Planning/backfilling for DM vacancy.
• Establishing/fostering relationships with PFHQ and other franchisees/public image.

The Regional Manager's work schedule involves managing all aspects of the Planet Fitness business within the region. Depending on the region's geography and number of PF locations within a region, the amount of time a Regional Manager should be in the clubs will vary but the goal will be to visit clubs that either need extra attention or have the most volume the most frequently.

Essential behavior requirements include:

• Communication: arguably the most important job responsibility of the Regional Manager. District and Club Managers rely on the Regional Manager to keep them informed on companywide updates, franchise group initiatives, and day-to-day operation updates. Furthermore, the ownership group relies on the Regional Manager as their insight into the club operations.
• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum qualifications include:

• Honesty and good work ethic.
• High school diploma.
• Willingness to travel.
• At least 2-3 years of multi-unit experience overseeing a minimum of ten locations at once.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical demands include:

• Standing and walking at least 50% of the time.
• Talking in person or on the phone at least 50% of the time.
• Must be able to lift to 50 lbs. less than 10% of the time.

Benefits include:

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities
• Monthly Vehicle Allowance
• Monthly Cell Phone Allowance
• Unlimited PTO