Job Details

divh2Support Specialist - Tier I/h2pPatterson isnt just a place to work, its a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization./ppThe Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customers computer(s). The specialist documents the type of inquiry, clarifying details, steps taken, resources utilized, status of resolution, and next steps in CRM system(s), enters tickets as needed, and takes appropriate follow-up actions as needed. During the interactions, the specialist provides a positive experience with customer engagement. They utilize available resources and work through proper escalation channels, following company procedures and policies./ppThis full-time, permanent position is remote for candidates who reside in ID, IL, MN, MI, KS, KY, SD, UT WI only./ph3Essential Functions/h3ulliRespond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment/liliUtilize all equipment and resources provided to perform the job at the highest proficiency/liliMeet or exceed department performance metrics/liliMaintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment/liliCommunicate and escalate issues with customers, peers, and leadership effectively, in a timely manner with positive engagement/liliFollow established department processes and procedures/liliLearn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role/liliFollow schedule in workforce system(s) utilizing proper time management procedures/liliComply with Company and department policies and standards; performs other duties as assigned/li/ulh3Minimum Requirements/h3ulliHigh School Diploma or Equivalent/lili1 year customer service experience/lili1 year experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting/lili2 years experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)/li/ulh3Preferred Requirements/h3ulliAssociates Degree/liliTechnical certifications/lili2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting/li/ulh3Skills and Abilities/h3ulliStrong customer service orientation/liliExcellent written and verbal communication skills/liliAbility to multi-task performing troubleshooting steps, documenting, and additional tasks while engaging with customers/liliAbility to Type 50+ WPM/liliAbility to learn new content related to systems, products, and applications quickly/liliAbility to follow numerous guidelines, procedures, and problem-solving steps utilizing resources efficiently/liliAbility to properly manage time adhering to schedules/liliAbility to work with customer data and ensure proper protocols are taken to prevent data loss/liliDemonstrated reliability through attendance and punctuality/liliAbility to communicate with customers, peers, and leaders following Pattersons Code of Conduct and core values of passionate, focused, people first, and always advancing/li/ulpStarting compensation: $17/hr + Benefits/ppHours: Training will be from 8AM-5PM CT. After training is done the core working hours will be 10AM-7PM CT. If staffing needs change other shifts are available and can vary between 7AM-9PM CT; We do not currently offer part-time hours./ppMinimum Internet Requirements: Reliable, hardwired internet required. Satellite and Hot Spot internet are not supported; minimum speeds of 10 mbps download and 3 mbps upload (check internet speed here: a href= )/ppWe provide competitive benefits, unique incentive programs and rewards for our eligible employees:/pulliFull Medical, Dental, and Vision benefits and an integrated Wellness Program./lili401(k) Match Retirement Savings Plan./liliPaid Time Off (PTO)./liliHoliday Pay Floating Holidays./liliVolunteer Time Off (VTO)./liliEducational Assistance Program./liliFull Paid Parental and Adoption Leave./liliLifeWorks (Employee Assistance Program)./liliPatterson Perks Program./li/ulpThe potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $15.19 - $18.65/ppPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, were responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy. An Equal Opportunity Employer Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors./p/div