Job Details

DescriptionThe Clinic Assistant will answer telephones and assist patients with various requests. If unable to assist, the clinic assistant will triage to the appropriate provider. They will also assist clinic staff with scheduling, checking patients eligibility and maintaining patients records. Will also provide support with other clerical tasks assigned to them.Professional DutiesAssists providers with translation services when necessaryEstablishes and maintains effective communication with patients and department staff.Efficiently communicates via telephone with staff members and patients.Flexible in ability to adapt to changes in assignments.Acts as customer service Liaison between Medication management and patient-family.Works within scope of practice. Understands when to elevate issues to a higher level.Assists in obtaining laboratory results and schedules patients for appointments in Nextgen.Assists with mailings to patients as requested by providerAssists with cleaning of Patient scales and blood pressure machines.Performs other duties as assigned.Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experienceIntroduce self and your roleDo your share. Do what you say you will do and take action, follow through. Be willing to pitch in and helpBe an active listener (make eye contact, validate)Assume a neutral position and suspend judgment of othersSpeak clearly and use understandable language (avoid medical jargon or slang)Validate to ensure understandingUse open-ended questions to engageDemonstrate appropriate body language and tone of voiceQualificationsHigh School diploma or equivalent required. Medical Assistant certification preferred but not required.Able to work independently and communicate well with patients and staff.Able to function under pressure and multi-task effectively.Excellent customer service skills. Strong communication skills both verbal and written.BLS required for those with patient contactAt the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.Physical DemandsType DescriptionSittingApproximately 70% of day.StandingApproximately >15% of day.WalkingApproximately >15% of day.Lifting0 - 20 lbs. (equipment, supplies) approximately >10% of day.BendingApproximately >10% of day. Kneeling Hearing/Visual AcuityAdequate for use with computers, telephone and/or Blackberry. Approximately 50% of day.ComputerHighly technical work environment. Must be able to work minimum of 6 hours a day using keyboard, mouse and monitor.ReachingAbove head 75 degrees approximately 25% of day.Hand grip dexterityApproximately 40% of day.#J-18808-Ljbffr